Orders, Delivery & Return
Orders
1. What payment methods do you offer?
We support payments using Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Maestro, Shop Pay, UnionPay.
2. What if I have an issue with my order?
If you experience any issues, please contact us within 14 days of delivery at hello@lamforyou.com.
3. Can I cancel or change my order after placing it?
If you wish to cancel or adjust an order before dispatch, please contact us as soon as possible! Our warehouse team works quickly to get orders packed and shipped, so there’s a high chance your order may already be processed by the time you reach out, but we’ll always do our best to help where possible.
4. What happens if I receive the wrong item?
If you receive the wrong order, we will send a replacement product at no additional cost, and we will cover all shipping and handling fees associated with sending the replacement.
5. What about damaged or lost items?
If your order arrives damaged or is lost in transit, please contact us immediately at hello@lamforyou.com. We will work with the courier to resolve the issue as quickly as possible. Please note that once an order has been shipped (no longer physically with us) or delivered, we are not liable for issues outside of our control, but we will always do our best to assist where possible.
6. Do you charge tax?
No! Period care is free from VAT in the UK.
Delivery
At LAM, we are committed to delivering your products safely and promptly. Please find the details of our shipping policy below:
We currently only deliver across the United Kingdom
Shipping Costs
We currently only deliver across the United Kingdom, including England, Scotland, Wales and Northern Ireland.
- Royal Mail UK Tracked 48 delivery for a flat rate of £3.50
- DPD UK Next Day delivery for a flat rate of £6.50
- Free Shipping: Orders over £30 or more qualify for free Royal Mail 48-hour tracked shipping.
Delivery Time
- All orders placed before 4PM from Monday-Friday are dispatched the same day via Royal Mail UK Tracked 48 or DPD UK Next Day delivery.
- Orders placed on Saturday or Sunday will be packed and dispatched the following Monday.
Please note that delivery times are estimates and may vary due to factors outside of our control, such as courier delays or public holidays.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email with a tracking number, along with access to our client portal to monitor its progress.
Shipping Delays
While we aim for timely deliveries, please be aware that delays may occur due to unforeseen circumstances, such as:
- Weather conditions
- Strikes or labor disputes
- High order volume during peak seasons
- Courier delays
If your order is delayed beyond the estimated delivery time, we will notify you as soon as we are informed.
Incorrect Address
- Please ensure that your shipping address is correct at checkout. If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping charges to resend the order.
- When placing an order or submitting a purchase order, it is your responsibility to review all details and notify us of any inaccuracies before shipment. We are not liable for any issues that arise after the product has been shipped or delivered.
Return & Refunds
We want you to be fully satisfied with your LAM products. However, due to the nature of our items, we do not offer refunds, exchanges, or returns once an order has been fulfilled.
If you experience any issues, please contact us within 14 days of delivery at hello@lamforyou.com.
